Help Centre

Frequently Asked Questions

Everything you need to know about ordering, delivery, returns, and more.

Delivery

Delivery takes 4–5 days.

Yes, we offer free delivery in Islamabad, Rawalpindi and nearby areas.

Yes, our team assembles your furniture on delivery.

Returns

If you find any issue with the product, we give you a 100% cash-back return.

Yes. In case of any fault or damage from our side, you can return it.

Warranty

All our products come with a lifetime warranty.

For solid wood furniture, dust regularly with a soft, dry cloth. Avoid placing in direct sunlight or near heat sources. Clean spills immediately with a slightly damp cloth. Apply a quality furniture wax or oil every 6–12 months to maintain the finish. Avoid harsh chemical cleaners which can strip the protective finish.

Custom Orders

Absolutely! Many of our pieces can be customised in terms of dimensions, fabric, and colour. Contact our design consultants with your requirements and we'll provide a quote and timeline. Custom upholstery options include hundreds of fabric choices from our library. Lead times for custom orders are typically 8–12 weeks.

Yes, we offer complimentary design consultations — available online via video call or in person at our showrooms. Our interior design specialists can help you choose the right pieces, materials, and configurations for your space. Bring photos of your room and we'll guide you from inspiration to final look.

Payment

We accept cash and bank transfer.

Yes.

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Still Have Questions?

Our friendly team is available Monday – Sunday: 9:00 AM – 9:00 PM PST.

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