Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, and more.
Delivery takes 4–5 days.
Yes, we offer free delivery in Islamabad, Rawalpindi and nearby areas.
Yes, our team assembles your furniture on delivery.
If you find any issue with the product, we give you a 100% cash-back return.
Yes. In case of any fault or damage from our side, you can return it.
All our products come with a lifetime warranty.
For solid wood furniture, dust regularly with a soft, dry cloth. Avoid placing in direct sunlight or near heat sources. Clean spills immediately with a slightly damp cloth. Apply a quality furniture wax or oil every 6–12 months to maintain the finish. Avoid harsh chemical cleaners which can strip the protective finish.
Absolutely! Many of our pieces can be customised in terms of dimensions, fabric, and colour. Contact our design consultants with your requirements and we'll provide a quote and timeline. Custom upholstery options include hundreds of fabric choices from our library. Lead times for custom orders are typically 8–12 weeks.
Yes, we offer complimentary design consultations — available online via video call or in person at our showrooms. Our interior design specialists can help you choose the right pieces, materials, and configurations for your space. Bring photos of your room and we'll guide you from inspiration to final look.
We accept cash and bank transfer.
Yes.
Still Have Questions?
Our friendly team is available Monday – Sunday: 9:00 AM – 9:00 PM PST.
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